Here we've compiled the most frequently asked questions about our products, shipping, exchanges, returns, and garment care, so you can shop with confidence and complete transparency. If you need personalized assistance, we're always here to help.
Frequently asked questions
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Yes. All of our necklaces, earrings, and bracelets are handmade in our studio in Cascais, with a focus on detail and durability.
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We primarily use stainless steel, cotton and polyester yarns, and other high-strength textile materials. We avoid fragile materials or those that oxidize easily.
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Yes! Because we work with stainless steel and durable textile materials, the pieces won't fade or oxidize due to saltwater, chlorine, or sweat.
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Most of our bracelets and necklaces are adjustable thanks to our closure system and the malleability of the wires and metals. This allows them to adapt to all sizes.
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Our pieces are designed and assembled in our workshop in Cascais, in small quantities, maintaining the artisanal aspect and quality of each piece.
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They don't require much maintenance, but we recommend storing the pieces in a dry place and avoiding strong chemicals (such as perfumes directly on the metal).
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Yes. You have a defined period for exchanges or returns, provided the product is in perfect condition. Simply contact us with your order number.
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Don't worry! Most of our pieces are adjustable and easily fit various wrist and neck sizes. The measurements are indicated on each product page.
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We ship to mainland Portugal, the islands, and various international destinations. In mainland Portugal, shipping is free for orders of €60 or more. For orders below this amount, as well as for the islands, the shipping cost is €2.60 via CTT. For international shipments, costs vary depending on the destination: Spain €5.00 Rest of Europe €8.00 Switzerland €10.00 United Kingdom €10.00 United States €15.00
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Yes! We ship to several countries. You can find more information on the Shipping and Delivery page.